Widerrufsrecht

Return and Refund Policy

Thank you for shopping at Aiona Hole. We are committed to providing you with quality products and services. To ensure a clear and transparent shopping experience, please read the following policy carefully.

I. General Return Guidelines
We accept return requests within 30 days from the date you receive the item. All returns must meet the following conditions:

1. The item is completely unused and unopened (with the original factory-sealed packaging intact).

2. The item remains in brand-new condition, with all original tags, accessories, instruction manuals, and packaging (such as dust-proof boxes, outer boxes, etc.) included.

3. Please provide a valid order number or proof of purchase.
   As the products sold are personal intimate wellness items, and for hygiene and safety reasons, any product that has been opened or shows signs of use cannot be returned. We appreciate your understanding.

II. Return Process

1. Contact Us First: Please do not ship the item back directly. You must first contact our customer service team via email at support@aionahole.com, providing your order number and the reason for the return.

2. Review and Authorization: We will notify you after review regarding the acceptance of your return. If accepted, we will send you an authorized return shipping label and detailed shipping instructions via email.

3. Return Shipment: Please use the provided label and instructions to ship the qualified return item to the following address:

   9th Floor, Building C, Factory Complex, No. 7 Tongshen East Road, Shuikou Subdistrict Office, Huicheng District, Huizhou City, Guangdong Province, China
   Postal Code: 516000
   Please note: We cannot process returns that are shipped back without prior authorization, and refunds may not be issued for such items.

III. Damaged, Defective, or Incorrect Items
Please inspect your order upon receipt. If the item arrives damaged, is defective, or does not match your order, please contact us within 48 hours via support@aionahole.com, providing relevant photos or video evidence. We will promptly evaluate the issue and resolve it for you, which may include arranging a replacement or refund.

IV. Non-Returnable Items
Due to the nature of our products, the following items are not eligible for return (except in cases of damage or incorrect shipment as described in Section III):

• Personal Intimate Wellness Products: All opened or incompletely packaged adult products.

• Customized or Personalized Items.

• Products from promotional sales, clearance sales, or gift cards.
  If you have any doubts about the return eligibility of an item, please contact us for confirmation before making your purchase.

V. Exchange Policy
We currently do not offer direct exchanges. The fastest way to ensure you receive the desired item is to: follow the return process outlined above, and once the refund is processed, place a new order for the item you need.

VI. Special Note for EU Consumers (14-Day Right of Withdrawal)
If you are a consumer located in the European Union, you generally have the right to cancel your order or return the product within 14 days according to relevant laws. However, as the goods sold fall under the category of "goods which are liable to deteriorate or expire rapidly" and "sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery," you lose this right of withdrawal once the goods' seal is broken. Therefore, only if the item remains in its original, unopened, factory-sealed packaging may you exercise this right for a no-reason return, and you will be responsible for the return shipping costs.

VII. Refund Process

1. After we receive the returned package and complete quality inspection, we will notify you of the return status via email.

2. Once the return is approved, we will initiate the refund within 10 business days. The refund will be issued to your original method of payment.

3. Please note that the refund amount will not include the original shipping cost (unless the return is due to our error). Also, the actual time for the refund to appear in your account depends on the processing speed of your bank or payment service provider, which may take several additional business days.

4. If you have not received your refund 15 business days after receiving the refund approval notification, please contact us via support@aionahole.com for inquiry.

VIII. Contact Us
If you have any questions regarding our Return and Refund Policy, please feel free to contact us via:
Email: support@aionahole.com

We reserve the right to make the final interpretation of this policy. Thank you for your understanding and support.