Shipping Policy

01 Order Processing

Orders are processed after payment has been successfully confirmed. Preparation and dispatch times may vary depending on product availability, product type, customization requirements, and order volume.

Certain products may require additional preparation or may be offered as pre-orders or made-to-order items. When applicable, please review the product page for any specific availability or dispatch information.

During holidays, promotional events, inventory transitions, or other periods of high demand, processing may take longer than usual.

02 Shipping Destinations

AIONAHOLE accepts orders for destinations where shipping is available for the selected products. Destination eligibility can vary by product, carrier, local regulations, and fulfillment location.

The destinations and shipping options available for your order will be shown during checkout where supported.

Some locations, including certain remote areas, military addresses, or destinations subject to carrier or import restrictions, may not be serviceable. If a destination cannot be served, we may need to contact you about alternative arrangements or order cancellation.

03 Shipping Methods & Fees

Available shipping methods and charges depend on the destination, products in your order, package dimensions and weight, and fulfillment options.

Any applicable shipping fee will be displayed at checkout before you complete your purchase. If a free-shipping offer is available, its eligibility and conditions will be determined by the terms of that offer and the information displayed at checkout.

We may use third-party carriers or logistics providers to deliver orders. The carrier and service level may vary by destination and product.

Unless explicitly stated at checkout, shipping fees do not include any customs duties, import taxes, brokerage fees, or other destination charges that may apply.

04 Delivery Estimates

Estimated delivery times, when available, are provided at checkout, on the relevant product page, or in order-related communications. Estimates may differ by destination, fulfillment location, carrier service, and product availability.

Unless expressly identified as a guaranteed delivery date, all delivery dates and timeframes are estimates, not guarantees.

Actual delivery may be affected by customs clearance, weather, public holidays, peak-season demand, carrier capacity, remote-area service, or other circumstances outside our reasonable control.

05 Tracking Your Order

When tracking information is available, it will be shared through your shipping confirmation or other order-related communication. Please use the tracking link or carrier website to check the latest status.

After a shipping label is created, tracking updates may take time to appear. A temporary lack of scans does not necessarily mean your package is lost.

If your tracking information does not update for an unusually long period or the delivery status appears inconsistent, contact us with your order number so we can help review the situation.

06 Customs, Duties & Import Fees

International shipments may be subject to customs inspection, import duties, taxes, value-added tax (VAT), brokerage fees, or other charges imposed by the destination country or local authorities.

Unless the checkout page or a specific shipping offer explicitly states otherwise, these charges are not included in the product price or shipping fee. Any applicable charges may be collected by the carrier or relevant authorities.

Customs processing times and import requirements vary by country. Customers are responsible for complying with applicable import requirements and providing any information reasonably requested by customs authorities.

If you are unsure whether a product can be imported into your destination, please check the relevant local requirements before placing your order.

07 Shipping Address Changes

Please review your shipping address carefully before completing checkout, including the recipient name, street address, apartment or unit number, postal code, and contact details where required.

If you need to correct an address, contact us as soon as possible at support@aionahole.com and include your order number and the corrected information.

We cannot guarantee that an address can be changed after an order has been processed, dispatched, or handed to the carrier. Any available changes are subject to fulfillment and carrier restrictions.

Incorrect or incomplete addresses may result in delivery delays, return to sender, or additional carrier charges. If additional charges arise, responsibility will be determined in accordance with applicable law and the circumstances of the order.

08 Delayed, Missing or Returned Packages

Delivery delays can occur because of customs inspections, carrier disruptions, severe weather, incorrect address details, unsuccessful delivery attempts, or other circumstances beyond our reasonable control.

If your package appears delayed, please first review the latest tracking information. If the tracking status remains unresolved, contact us so we can review the available shipment details and determine the appropriate next steps.

If tracking indicates that a package has been delivered but you have not received it, please check the delivery location, mailbox, building reception, household members, or carrier delivery instructions where applicable. You may also contact the carrier directly.

If a package is returned to sender or cannot be delivered, we will review the available tracking information and circumstances with you. Any reshipment, refund, or additional shipping arrangements will be handled in accordance with our applicable policies and legal obligations.

09 Damaged or Incorrect Deliveries

If your order arrives visibly damaged or you receive an incorrect item, please contact us as soon as reasonably possible.

Include your order number, a description of the issue, and photographs of the package and affected items if available. Please retain the packaging until the issue has been reviewed, as it may help with a carrier investigation.

We will review the information and advise you on the available next steps in accordance with the applicable refund, replacement, and consumer protection policies.

For details about cancellations, returns, and refunds, please review our Refund Policy.

10 Contact Support

Need help with shipping, tracking, or an existing order? Our support team can help review your order and provide guidance.

Email: support@aionahole.com

To help us assist you efficiently, include your order number and a clear description of your question. Please avoid sending full payment card details or passwords in your message.

You can also visit our Contact Us page or explore our FAQ for additional information.