Privacy Policy

01 Information We Collect

The information we collect depends on how you interact with AIONAHOLE, including browsing our website, placing an order, subscribing to marketing communications, or contacting us.

Information You Provide

• Contact details, such as your name, email address, phone number, and billing or shipping address.
• Order details, including purchased products, selected variants, order number, and transaction status.
• Account information, if you create an account.
• Messages and information you choose to provide when contacting customer support.
• Email or SMS marketing preferences, subscription status, and opt-out requests.
• Product feedback, collaboration inquiries, and other information you voluntarily submit.

Payment Information

Payments are handled by the payment providers available at checkout. We may receive transaction details and payment status needed to manage orders, refunds, disputes, and fraud prevention.

Automatically Collected Information

Depending on your device, browser, consent choices, and our website configuration, we or our service providers may collect IP address, approximate location, browser and device information, pages viewed, referral sources, website interactions, cookie identifiers, and advertising or analytics identifiers.

02 How We Use Information

We may use personal information to:

• Process payments, fulfill orders, arrange shipping, and manage returns or refunds.
• Respond to customer inquiries and provide product or order support.
• Operate, maintain, secure, and improve our website.
• Understand website usage, visitor behavior, and product interest.
• Measure advertising performance, campaign effectiveness, and conversions.
• Send promotional emails or text messages where permitted and properly authorized.
• Manage subscriptions, communication preferences, and opt-out requests.
• Detect fraud, protect our customers, comply with legal obligations, and resolve disputes.

Where required by law, we rely on an appropriate legal basis for processing, such as fulfilling a contract, complying with a legal obligation, pursuing legitimate interests, or obtaining consent.

03 Google Analytics & Google Ads

We use or may use Google Analytics and Google Ads to understand website activity, measure advertising performance, evaluate conversions, and support marketing activities.

Depending on the features and settings enabled, these services may process:

• Website visits, page views, and interactions.
• Browser and device information.
• Cookie identifiers and online advertising identifiers.
• Referral sources, ad interactions, and conversion information.
• Information used for campaign measurement or advertising audiences, where enabled and permitted.

The actual information processed depends on our configuration, the services enabled, your consent choices where applicable, and Google's terms and privacy practices.

Learn more through Google's Privacy Policy, how Google uses information from sites and apps, and Google Ads Settings.

You may also use the Google Analytics opt-out browser add-on in supported browser environments. These tools may not disable every analytics or advertising technology used on our website.

04 Cookies & Similar Technologies

Cookies, pixels, tags, and similar technologies may be used to support essential website functionality, remember preferences, measure performance, analyze traffic, and support advertising activities.

Where required by law, non-essential cookies and tracking technologies will be used only after the required consent has been obtained. You may manage available preferences through our cookie banner or cookie settings, and you may also adjust your browser settings.

Disabling certain cookies may affect shopping, checkout, or other website functions. Third-party apps, pixels, or custom integrations may require separate configuration to respect consent choices.

For more information, see Shopify's Privacy Policy.

05 Email & SMS Marketing

If you subscribe to our marketing communications, we may use your email address or phone number to send product announcements, promotions, special offers, and other marketing messages, subject to your preferences and applicable law.

Email Marketing

You may unsubscribe from promotional emails at any time using the unsubscribe link in the message or by emailing support@aionahole.com. You may still receive non-promotional messages about orders, transactions, or necessary service matters.

SMS Marketing

If you subscribe to SMS marketing, you may opt out using the instructions provided in the relevant message or subscription flow. Where supported by our SMS service, you may reply STOP to opt out. For assistance, follow the message instructions or contact our team.

Message frequency and any applicable message or data rates will be disclosed through the relevant subscription or messaging flow where required. We do not condition a purchase on marketing SMS consent where prohibited by law.

We may use third-party providers to manage subscriptions, deliver messages, and maintain opt-out records.

06 How We Share Information

We may disclose personal information to service providers and other recipients when reasonably necessary for the purposes described in this policy, including:

• Shopify and website hosting providers.
• Payment processors and fraud-prevention providers.
• Shipping and fulfillment providers.
• Analytics providers, including Google, where enabled.
• Advertising providers, including Google Ads, where enabled and permitted.
• Email and SMS marketing providers.
• Customer support and technology providers.
• Professional advisers, authorities, or business transaction parties where legally appropriate.

Depending on applicable law and the services used, certain advertising disclosures may qualify as a sale, sharing, or targeted advertising. Where required, we will provide the applicable notice and opt-out mechanism.

07 Shopify & Third-Party Services

Our online store is hosted by Shopify. Shopify processes information in connection with providing and improving its platform and related services, subject to applicable terms, privacy practices, and settings.

Review Shopify's Privacy Policy or visit Shopify's Privacy Portal for additional information.

Our website may link to third-party services, including X and Discord. Those services operate under their own privacy policies and terms. We do not control the privacy practices of independent third parties.

08 International Data Transfers

Depending on where our business, customers, and service providers operate, personal information may be processed or transferred to countries or regions different from where you reside.

Where required by applicable law, we will use appropriate safeguards for international transfers and process information in accordance with applicable legal requirements.

09 Data Retention

We retain personal information for as long as reasonably necessary for order processing, customer support, accounting, fraud prevention, legal compliance, and dispute resolution.

Retention periods vary depending on the type of information, the purpose for processing, and applicable legal requirements. Marketing subscription and opt-out records may be retained as necessary to honor communication preferences and demonstrate compliance.

When information is no longer required, we will take appropriate steps to delete it, anonymize it, or otherwise handle it in accordance with applicable law.

10 Your Privacy Rights & Choices

Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of, or a portable copy of certain personal information. You may also have the right to object to certain processing, withdraw consent, or opt out of certain advertising-related data uses.

You may manage applicable cookie preferences through the website's consent controls. You can also use the Google tools described in this policy for certain Google advertising or analytics preferences.

Where applicable law grants a right to opt out of the sale or sharing of personal information or targeted advertising, you may use the relevant privacy controls available on our website or contact us to submit a request.

Where required by law, we will honor recognized browser-based opt-out preference signals, such as Global Privacy Control, in accordance with applicable law and our technical capabilities.

To submit a privacy request, email support@aionahole.com. We may need to verify your identity or request additional information to protect your data. We will respond in accordance with applicable law.

You may unsubscribe from marketing emails or SMS using the methods described in Section 5. Necessary transactional messages may continue where permitted by law.

11 Security

We use reasonable technical and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No website or electronic storage system can be guaranteed to be completely secure. Please do not send passwords, full payment-card details, or other unnecessary sensitive information through ordinary email or contact forms.

12 Children's Privacy

AIONAHOLE's website and products are intended for adults. We do not knowingly collect personal information online from individuals below the age required to use our services or purchase our products under applicable law.

If you believe a minor has provided personal information to us inappropriately, contact support@aionahole.com. We will review the request and take appropriate steps in accordance with applicable law.

13 Changes to This Policy

We may update this Privacy Policy to reflect changes in our business practices, website features, service providers, data processing activities, or legal requirements.

When changes are made, we will update the “Last Updated” date above. Where required by law, we will provide additional notice or obtain consent for material changes. We encourage you to review this page periodically.