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Everything you need to get started, care for your products, explore character accessories, and make the most of your AIONAHOLE experience.
Your experience begins when your order arrives. Take a moment to check your package and become familiar with your product before first use.
Carefully unpack your order and compare the contents with your order confirmation and product listing. Bundles, outfits, accessories, and electronic components vary by model.
Check for visible damage, missing components, or unusual conditions before use. If something appears damaged or incorrect, stop and contact our support team with your order details and relevant photos.
Review the product page and any included manual for material information, assembly, supported accessories, cleaning requirements, and electronic features, where applicable.
Choose a clean, dry, stable area for setup. Keep products away from excessive heat, sharp objects, and conditions that may damage the material or electronic components.
Proper care helps preserve the condition, comfort, and appearance of your product. The correct method depends on its material and construction.
Lubricant compatibility varies by material. Check the product listing or manufacturer guidance before use. For TPE products, water-based lubricant is commonly recommended, but always verify the instructions for your particular model. Do not assume silicone-based or oil-based products are compatible.
Switch off and disconnect electronic components before cleaning whenever instructed. Never charge a wet product or use damaged charging cables. Follow the model's specified charging method, power requirements, and battery precautions.
Character styling is part of the AIONAHOLE experience. Before purchasing or fitting an accessory, confirm that it is compatible with your specific model.
Check the size, measurements, closure type, and compatibility information in the listing. Dress your product gently and avoid forcing tight garments over delicate parts or joints. Follow the garment's own washing and care instructions.
Confirm the required size and attachment method before fitting a wig. Adjust gently and avoid pulling on hair fibers or applying heat unless the wig's material and instructions allow it.
Not all heads, connectors, bodies, and accessories are interchangeable. Check the model name and connector specifications before assembly. Never force a connection that does not fit naturally.
Bundle contents differ between listings and variants. Refer to the selected product option and its included-items list to confirm exactly what is included in your purchase.
Some AIONAHOLE products offer app-connected, Bluetooth, or other electronic features. These functions are available only on compatible models. A physical product should not be assumed to support connectivity unless its listing confirms it.
Try these basic checks before contacting support. If an issue involves damage, unusual heat, a battery, or an electrical fault, stop using the product and follow its safety instructions.
Compare your package with the order confirmation and selected product variant. Keep the packaging and take clear photos of any damage or missing components. Contact us with your order number and a description of the issue. Do not attempt repairs that could affect product safety.
Check the product model, measurements, connector type, and compatibility details. Similar-looking accessories may not fit every model. Contact support with the names of both products so compatibility can be checked.
First confirm that your model supports app connectivity. Check the required power level, Bluetooth settings, app permissions, and the manufacturer's pairing instructions. Disconnect other active pairings if the manual recommends doing so. If the problem continues, contact support with your model and phone operating system.
Confirm that you are using the specified cable and power source, and check the model's charging instructions. Inspect the cable and connector for visible damage. Do not charge a wet or damaged device. If it becomes unusually hot, emits an odor, leaks, or shows battery damage, stop using it and seek support.
Stop using the product if you notice an unusual or persistent odor, sticky or deteriorating material, discoloration, cracks, or other unexpected changes. Keep it away from heat and incompatible substances, and consult the product care instructions or customer support before attempting treatment.
Return eligibility, time limits, hygiene-related restrictions, and available remedies depend on the applicable store policy and the circumstances of your order. Please review our Refund Policy before sending anything back, and contact us for instructions. Do not mail a return without confirming the correct procedure.
Visit the relevant product page for available dimensions, materials, included accessories, care information, and supported features. If a detail is not listed, contact our team before purchasing.
No. Compatibility depends on measurements, design, attachment methods, and product models. Always verify compatibility before ordering.
No. Interactive features are available only on selected products. Refer to the individual listing for confirmed functions, requirements, and supported devices.
Contact our team with your idea, the product or character you have in mind, and any relevant references. We will need to assess feasibility, available options, pricing, and timing before confirming a project.
Use our Contact Us page and include your order number when asking about an existing purchase. Please never include your password or full payment-card details in a support message.
Character culture.AIONAHOLE Universe / Community
A favorite character is just the beginning. Step into a world of anime, creator collaborations, and people who get your obsession.
Come for the characters. Stay for the connection.
Meet fellow anime fans and collectors. Talk favorite characters, share your corner of the fandom, and get closer to the AIONAHOLE universe.
Keep AIONAHOLE in your feed. Follow our character world, creator collaborations, and product updates as the story continues.
Anime dolls, onaholes, mini torsos, and the details that make a character yours. Explore AIONAHOLE’s physical creations, creator collaborations, accessories, and character merchandise.
Selected products connect with our companion App for character interaction and storytelling. Check each product for supported features.
For the characters you love and the people who get it. Find your fellow fans. Keep the story going.
18+ community · External links open in a new tab.
