Refund Policy

01 General Policy

AIONAHOLE aims to provide clear and fair support for every order. Refunds, returns, cancellations, and replacements are reviewed according to the circumstances of the request, the product's condition, the relevant product information, and applicable consumer protection laws.

Please contact us before sending any product back. Our support team will explain whether your request may qualify and provide the appropriate instructions when a return or other resolution is authorized.

02 Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@aionahole.com and include your order number.

Cancellation requests are subject to the order's fulfillment status. We will review whether the order has already been processed, customized, produced, packed, or dispatched.

Once an order has entered production or has been dispatched, cancellation may no longer be possible. If cancellation cannot be completed, our team will explain the options available under the applicable policy and law.

If a cancellation is approved, any eligible refund will be handled using the original payment method where possible.

03 Return Eligibility

Return eligibility depends on the product category, condition, packaging, reason for the request, and any product-specific terms disclosed at purchase.

Where a return is permitted, products should generally be returned in the condition specified by our support team, with included accessories and original packaging where reasonably available.

• Contact us before returning a product.
• Provide your order number and the reason for the request.
• Wait for return authorization and the applicable return instructions.
• Keep any return tracking number and proof of shipment.

Do not send a product to an address shown on the shipping label or to any other address without confirming the correct return destination with us.

04 Intimate Products & Hygiene

Some AIONAHOLE products are intimate-use items. For hygiene and safety reasons, eligibility for a change-of-mind return may be limited where a product has been used, opened, unsealed, or is unsuitable for resale.

Accessories, outfits, merchandise, electronic components, and bundled items may be subject to different return conditions depending on their nature and condition.

If an item is defective, damaged, incorrect, or otherwise fails to meet applicable legal requirements, contact us even if ordinary change-of-mind returns may be restricted. We will review the issue under the applicable policy and legal requirements.

05 Damaged, Defective or Incorrect Items

If your order arrives damaged, has a manufacturing defect, is missing an included component, or contains an incorrect item, please contact us as soon as reasonably possible after discovering the issue.

To help us assess the situation, please provide:

• Your order number and the email address used at checkout.
• A brief description of the issue.
• Clear photos or video showing the affected product, if available.
• Photos of the outer packaging and shipping label when relevant.

Please retain the item and its packaging while the issue is being reviewed. Do not discard, repair, or ship the product back before receiving instructions, unless necessary for safety or required by law.

Depending on the findings and applicable requirements, available resolutions may include troubleshooting, replacement parts, an exchange, a replacement product, a refund, or another appropriate remedy.

06 How to Request a Return or Refund

Follow these steps to submit a request:

• Step 1 — Contact us. Email support@aionahole.com with your order number and request.
• Step 2 — Provide details. Explain the reason for your request and include supporting photos or documents where relevant.
• Step 3 — Wait for review. Our team will assess the request and explain the next steps.
• Step 4 — Follow the instructions. If a return is authorized, use the return address and shipping instructions provided by our team.
• Step 5 — Keep your records. Retain the return tracking number and proof of shipment until the case has been resolved.

Please do not send returns without authorization. Unauthorized returns may be delayed or difficult to identify and process.

07 Refund Review & Processing

If a return is required, the returned item may need to be received and inspected before a refund decision can be made, unless applicable law requires a different process.

We will notify you of the outcome of the review and any approved resolution. If a refund is approved, it will generally be issued to the original payment method where possible.

After we initiate a refund, the time it takes for the funds to appear in your account may depend on your payment provider, bank, card issuer, and payment method.

If the original payment method is unavailable, we will contact you to discuss an appropriate alternative, subject to applicable law and payment provider requirements.

08 Shipping Costs & Return Shipping

Responsibility for original shipping charges, return shipping costs, and any applicable handling or import charges depends on the reason for the return, the original order terms, and applicable law.

If a return is requested because of a confirmed defect, damage, or fulfillment error, contact us before arranging shipment so we can explain the available process and any applicable shipping arrangements.

For other return requests, return shipping costs may be the customer's responsibility where permitted by law and where disclosed in the applicable return terms.

Please do not assume that customs duties, import taxes, original shipping fees, or return postage will automatically be refunded. The treatment of these charges will be assessed according to the applicable circumstances and legal requirements.

09 Late or Missing Refunds

If an approved refund has not appeared in your account, please take the following steps:

• Check your payment account or card statement.
• Review any refund confirmation email from our team.
• Contact your bank, card issuer, or payment provider to ask about posting times.
• If the refund still cannot be located, email us with your order number.

We can help verify the refund status available in our order records. However, the final posting time may be determined by the payment provider or financial institution.

10 Exchanges & Replacements

If you receive an incorrect, damaged, or defective product, we will review the issue and advise whether an exchange, replacement, repair, refund, or another resolution is appropriate.

Exchanges and replacements depend on product availability, fulfillment options, and the nature of the issue. We cannot guarantee that every item or variant will be available for immediate replacement.

Please contact us before sending an item back or placing a replacement order. Our team will explain the next steps for your particular case.

11 Non-Returnable Situations

Subject to applicable law, certain items or circumstances may not qualify for a change-of-mind return. Examples may include:

• Products that have been used or opened where hygiene restrictions lawfully apply.
• Items damaged through misuse, improper care, or unauthorized modification.
• Products returned without prior contact or the required return instructions.
• Customized or made-to-order items where restrictions are permitted by law and were properly disclosed.
• Items missing components or packaging required under the applicable return conditions.

These examples do not automatically determine the outcome of every request. Product defects, incorrect items, statutory withdrawal rights, warranties, and other mandatory consumer protections will be considered as required by applicable law.

12 Contact Us

For cancellation requests, return authorization, damaged or defective items, and refund questions, please contact our support team.

Email: support@aionahole.com

Please include your order number, the email address used at checkout, and a clear description of the issue. Do not include passwords or full payment card details in your message.

You can also visit our Contact Us page, review our FAQ, or read our User Guide.